SIMPLE ORDER ONLINE
It's very easy to directly chat the available contacts, select the item you want, specify the quantity, and indicate the country of origin.
We will respond to your chat promptly (during Indonesia's business hours).
It is that simple!
PAYMENT METHODS
We will only process your order once full payment for the items, plus shipping costs, has been made.
SHIPPING METHODS
We can only arrange delivery to the nearest airport in your country.
Please ensure you have complete authorization for sending and receiving the items
Our orders are shipped via Air Plane Cargo from Airport Soekarno-Hatta Jakarta, Indonesia.
PLANTS
- All our plants are packed in heat sealed durable plastic bags to maintain moisture
wrapped around in bubble wrap or newspaper, and put in durable boxes to prevent them from getting crushed in transit.
SNAILS
- All our snails are packed are packed in breather bags or in heat sealed durable plastic bags and always double bagged (triple bagged if necessary).
They are packed with enough space to be comfortable and plenty of oxygen that lasts up to 1 week.
They are then wrapped around in bubble wrap or newspaper, and put in durable boxes to prevent them from getting crushed.
INVERTS ( Crab and Clam )
- All our invertebrates are packed in breather bags and always double bagged.
They are packed with enough water to be comfortable for up to 1 week.
They are wrapped around in bubble wrap or newspaper, and put in durable boxes to prevent them from getting crushed.
TROPICAL FISH
- All our fish are packed in durable plastic bags and always double bagged.
They are packed with enough water and pure oxygen to be comfortable for up to 1 week.
They are wrapped around in bubble wrap or newspaper, and put in durable boxes to prevent them from getting crushed.
HOLIDAY NOTICE
We do NOT ship live animal orders and/or plant orders during a holiday week and the week before a holiday.
We are committed to ensure the safe arrival of our animals.
During some holidays (Example: Christmas, Thanksgiving, and more), airport couriers are extremely busy and package delays will occur - even in the week leading to said holiday - so for the safety of our animals, orders will be held and shipped the week after the holiday.
WEATHER NOTICE
We do NOT ship any live stock if temperatures are below 40℉ or above 90℉.
We deeply care for the safety and well being or all our livestock.
We will not ship any animals or plants if it is unsafe for them to make a comfortable trip.
We have the right to hold back all orders placed during these extreme conditions.
You will receive a friendly message reminding you of the situation and we will ship when we see a break in weather and is safe for them to travel.
We hope you understand that we do this because WE CARE about the animals and plants you will be receiving.
We want to make sure you get the best of the best!
All orders are processed depend on stock.
- Insulation Supplies, Box, Breather Bags, Cold Packs and Heat Packs are available at checkout.